Freight / Shipping Useful Links & No.s

Site updated regularly - Page last updated September 2015

UK Customs Tel Numbers

Below is a list of the telephone numbers and links, for departments and organisations which you may be asked to contact when importing your goods.

The following organisations are shown in alphabetical and are in no way an order of importance or preference. ukimports

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Association of Port Health Agencies

The Association of Port Health Authorities co-ordinates and promotes an efficient port health service. It represents the interests of Member Authorities in discussions with Government on all matters relating to health control of shipping, aircraft and imported food. ukimports

Main Port Health Website (will be shown in a pop-up window)

(T) +44 (0) 8707 444 505

Port Health - Felixstowe Website (will be shown in a pop-up window)

(T) +44 (0) 1394 613 330

For the TRAde Control and Expert System (TRACES)
Click here (will be shown in a pop-up window)

For Dover Port Health contact details
Click here
(will be shown in a pop-up window)

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Department for Environmental Food and Rural Affairs (DEFRA)

In order to maintain Great Britain’s animal and public health status, the Government has put in place various measures designed to ensure that imported animals and products of animal origin do not present unacceptable risks to the health of other animals or to people. The Government also has an important role in ensuring that businesses and individuals are able to export animals and products by providing health guarantees to importing countries, normally by way of export health certification. ukimports

Click here (will be shown in a pop-up window)

DEFRA PEACH system:

The 'Procedure for Electronic Application for Certificates from the HMI', (PEACH) system has been created for the Horticultural Marketing Inspectorate (HMI), and is used by businesses to apply for certificates of conformity. This electronic procedure is an aid to the efficient clearance of regulated consignments of Fresh Fruit and Vegetables imported into or exported from the EU under regulation 1148/2001. ukimports

Click here to visit the PEACH website (will be shown in a pop-up window) 

PEACH Helpdesk

(T) +44 (0) 345 607 3224

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Department for Business Innovation and Skills (BIS)

Previously known as: Department for Trade and Industry (DTI)

The European and World Trade Directorate of the Department for Business, Enterprise and Regulatory Reform (BERR) together with Her Majesty's Revenue and Customs (HMRC) advise and deal with a range of trade policy, regimes, procedural issues governing imports into the UK. ukimports

Click here (will be shown in a pop-up window) 

Import Licensing Branch (ILB) Enquiry Point

(T) +44 (0) 1642 364 333 / 334
(F) +44 (0) 1642 364 269
Email: enquiries.ilb@bis.gsi.gov.uk

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European Commission

The European Commission (formally the Commission of the European Communities) is the executive branch of the European Union. The body is responsible for proposing legislation, implementing decisions, upholding the Union's treaties and the general day-to-day running of the Union. ukimports

Click here (will be shown in a pop-up window) 

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European Taric

For your Commodity Classification Codes, import duty rates and information on trade agreements and restrictions. ukimports

Click here

UK Classification Advice / Helpline:

Email: classification.enquiries@hmrc.gsi.gov.uk



CAP (Common Agricultural Policy) Team:

(T) +44 (0) 1702 361 829
For enquiries on the Agricultural Duty Rate, you can email: tariff.management@hmrc.gsi.gov.uk

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Food Standards Agency

The Food Standards Agency is an independent Government department set up by an Act of Parliament in 2000 to protect the public's health and consumer interests in relation to food. ukimports

Click here (will be shown in a pop-up window) 

Imported Food Helpline: (T) +44 (0) 207 276 8018

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HM Revenue and Customs (HMRC)

HM Revenue & Customs (HMRC) was formed on the 18 April 2005, following the merger of Inland Revenue and HM Customs and Excise Departments. Work is still continuing on our office restructuring programme. We are here to ensure the correct tax is paid at the right time, whether this relates to payment of taxes received by the department or entitlement to benefits paid. ukimports

Click here (will be shown in a pop-up window) 

National Advice Helpline: (T) +44 (0) 300 200 3700

Email: intenquiries@hmrc.gsi.gov.uk

National Import's Relief Unit (NIRU): (T) +44 (0) 2866 322 298

Email: niru@hmrc.gsi.gov.uk

HMRC - Tariff Quotas (T) +44 (0)1702 366 787

To report any illegal activity, which you think may be of interest to UK Customs, call their hotline free on: (T) 0800 59 5000. Click here for more details.

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Rural Payments Agency (RPA)

RPA is an Executive Agency of the Department for Environment, Food and Rural Affairs (Defra). RPA is a major delivery body for Defra, providing a range of services in support of the department’s objectives. The key services we provide are making rural payments, carrying out rural inspections, and livestock tracing. ukimports

Click here (will be shown in a pop-up window) 

Import Licensing: (T) +44 (0) 191 226 5050

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